Cruise Policy:

1. Weather and Itinerary Changes:
   Please note that inclement weather, tides, and sea conditions may result in changes to cruise itineraries and schedules. Kayaking and swimming excursions may be canceled if weather conditions are unfavorable.
2. Dining Preferences:
   Our cruise offers an array of international, seafood, and Vietnamese cuisine. To accommodate specific dietary restrictions, preferences, or allergies, please inform Ha Long Lux Cruises at least one week prior to your departure.
3. Pre-Registration Requirements:
   All guests must complete pre-registration, providing the following details: full name, gender, date of birth, nationality, and passport number. A valid passport is required at check-in. Please note that boarding may be denied if these requirements are not met.
4. Wi-Fi Availability:
   Wi-Fi is available on board; however, please be aware that internet connectivity may be intermittent while at sea.

For any further assistance or inquiries, feel free to reach out. Enjoy your cruise!

Booking Policy

• Easy book and easy cancel or change booking date
• Flexible Dates: Easily reschedule your travel dates as needed.
• Free Cancellation: Full refunds are available for cancellations made at least 48 hours prior to departure.
• Deposit Requirements: A final booking deposit of 10-20% is required, with the remaining balance due prior to cruise check-in. Payments can be made via cash, bank transfer, credit card. For credit card and
• PayPal transactions, payments will be securely processed through the OnePAY Payment Gateway, partnered with MasterCard, ensuring safe online transactions in Vietnam.
• We will resend the booking confirmation details after you complete your reservation on our website to ensure that all services align with your booking

Cancellation Policy:

• Cancellations are valid only when Ha Long Lux Cruises Sales Office receives a written notice.
• The cancellation policy will be enforced according to the pricing conditions outlined during the booking confirmation process.
• Free cancellations and full refunds are provided in the case of inclement weather such as storms or typhoons, based on government advisories.
• Full refunds are available for cancellations made at least 48 hours in advance.

Refund Policy:

• We prioritize customer satisfaction and offer refunds under the following conditions:
• Service Dissatisfaction: Refunds available if services do not meet your expectations.
• Itinerary Discrepancies: Refunds will be issued for deviations from the confirmed itinerary.
• Service Mismatches: We will process refunds if any aspect of your cruise does not align with your booking.

Complaints and Claims:

If you are dissatisfied with any service provided by Ha Long Bay Lux Cruises, please notify your local tour guide or travel advisor to help prevent similar issues during your trip.

In the event of a complaint or claim for compensation, you must inform us by email or regular mail in writing within 30 days of the end of your tour. Relevant receipts and supporting evidence should be attached to the letter of claim. Ha Long Bay Lux Cruises will not be liable for any claims made later than 30 days after the completion of your tour.

Genuine Customer Reviews:

We value authentic feedback! Only customers who have booked with us can leave reviews on our website and TripAdvisor. We guarantee that every review is genuine—no fake reviews or manipulation. Your experience matters, and we welcome your honest opinions.

Child Booking Policy:

• Ages 0-3: Complimentary stay in rooms shared with parents.
• Ages 4-8: 80% surcharge for children sharing a room with parents.
• Ages 9 and Older: Children are charged at the adult rate.

Insurance:

Ha Long Bay Lux Cruise (Vietnam Marvel Travel) is an inbound travel agency; therefore, we cannot arrange insurance for clients. We strongly advise purchasing full-coverage travel insurance from your country of origin