Celina Cruise: The Ultimate 6-Star Engineering & Luxury Analysis

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Style: Luxury Cruise 6 Star Launched: 2026 41 Cabin(s)

What travelers love about Celina Cruise: The Ultimate 6-Star Engineering & Luxury Analysis

Celina of the Sea Cruise is one of the newest 6-star luxury cruises in Lan Ha Bay, offering an exceptional overnight experience through the breathtaking landscapes of Halong Bay and Lan Ha Bay. Combining contemporary elegance with world-class hospitality, the cruise features spacious private balcony suites, panoramic ocean views, gourmet dining, premium wellness facilities, and carefully curated excursions that showcase the natural beauty and cultural heritage of Vietnam’s UNESCO World Heritage region.

Designed for couples, families, honeymooners, and luxury travelers, every voyage blends relaxation with adventure. Guests can kayak through peaceful lagoons, explore hidden limestone caves, swim in crystal-clear waters, enjoy sunrise Tai Chi, experience authentic Vietnamese cooking demonstrations, and unwind with spectacular sunset views from the spacious sundeck. Every itinerary is thoughtfully crafted to provide an intimate and unforgettable journey away from the busiest cruise routes.

With elegant accommodations, personalized service, fine dining, and immersive activities, Celina of the Sea Cruise delivers one of the finest luxury cruise experiences in Northern Vietnam. Whether you choose a 2-day 1-night escape or a more in-depth 3-day 2-night adventure, every moment is designed to create lasting memories amid the spectacular limestone islands and emerald waters of Lan Ha Bay.

Select Celina Cruise: The Ultimate 6-Star Engineering & Luxury Analysis Packages with Best Offer

Celina Cruise: The Ultimate 6-Star Engineering & Luxury Analysis : Itineraries & Routes

2 Day

2 Days 1 Night Lan Ha Bay Luxury Cruise Itinerary

Hanoi - Ha Long - Lan Ha Bay - Dark Cave - Bright Cave - Tra Bau - Lan Ha Bay - Hanoi

DAY 1: TUAN CHAU MARINA – LAN HA BAY – BA TRAI DAO

Meals: Lunch, Dinner

08:20 – 08:50 (Optional Transfer)
Guests choosing the limousine shuttle or private car service will be picked up from hotels in Hanoi Old Quarter for a comfortable journey to Halong Bay.

11:15 – 11:45
Arrive at the Celina of the Sea waiting lounge at Lot 41A, Tuan Chau Marina for check-in and boarding procedures.

12:00 – 12:30
Transfer by speedboat from Tuan Chau Marina to Celina of the Sea Cruise, anchored in the Gia Luan area.

Please note: Guests arriving late will be required to arrange a private speedboat transfer at an additional cost.

13:00 – 13:30
Board the luxury cruise and receive a refreshing welcome drink while the Cruise Manager provides a safety briefing and itinerary overview. Enjoy a gourmet lunch as the cruise sails through the spectacular limestone islands of Lan Ha Bay, passing famous landmarks including Turtle Islet and Human Head Islet.

14:30
Arrive at the beautiful Ba Trai Dao Area, one of Lan Ha Bay’s most picturesque destinations. Paddle through peaceful lagoons by kayak or simply admire the breathtaking scenery surrounded by towering limestone cliffs.

During adverse weather conditions, the excursion will be replaced by a visit to Dark & Bright Cave, where guests will enjoy a traditional bamboo boat ride rowed by local residents through tranquil caves and hidden lagoons.

17:30 – 18:30
Return to the cruise and unwind on the sundeck. Sip tea, enjoy fresh fruits and pastries, and watch a magnificent sunset over the emerald waters during the Sunset Party.

18:30
Join an interactive Vietnamese cooking demonstration and learn how to prepare one of Vietnam’s traditional specialties.

19:30
Indulge in an elegant fine-dining dinner featuring Vietnamese and international cuisine in the panoramic restaurant.

21:00
Enjoy your evening at leisure. Relax at the Sky Bar, try your hand at squid fishing, or simply admire the peaceful beauty of Lan Ha Bay beneath a star-filled sky.

Overnight onboard Celina of the Sea Cruise.

DAY 2: LAN HA BAY – TRA BAU – TUAN CHAU MARINA – HANOI

Meals: Breakfast, Brunch

06:00
Welcome the new day with a rejuvenating Tai Chi session on the sundeck while watching the sunrise over the tranquil bay.

07:00 – 07:30
Enjoy freshly brewed coffee, tea, and a light breakfast in the restaurant.

07:30 – 08:30
Visit the peaceful Tra Bau Area, famous for its calm waters and dramatic limestone scenery. Guests may enjoy kayaking or swimming in one of Lan Ha Bay’s most beautiful natural settings.

If weather conditions do not permit, the kayaking excursion will be arranged at Hai Phong Floating Village.

08:45 – 09:00
Return to the cruise, pack your belongings, and complete the check-out procedure.

09:45
Savor a delicious farewell brunch while the cruise gently returns toward the marina. Settle any onboard personal expenses before disembarkation.

10:15 – 10:30
Transfer by tender back to Tuan Chau Marina.

11:00 – 11:30
Arrive at Tuan Chau Marina and conclude your unforgettable 2 Days 1 Night Lan Ha Bay Luxury Cruise.

15:30 – 16:00 (Optional Transfer)
Guests using the limousine shuttle or private car service arrive back in Hanoi Old Quarter.

Cruise Inclusions

  • Luxury accommodation with private balcony, ocean-view window, air conditioning, bathtub, and walk-in shower
  • Welcome drink upon boarding
  • Entrance fees and sightseeing tickets
  • English & Vietnamese-speaking Cruise Manager / Tour Guide
  • Four onboard meals:
    • Premium lunch on Day 1
    • Fine dining dinner
    • Light breakfast
    • Farewell brunch on Day 2
  • Sunrise Tai Chi session
  • Vietnamese cooking demonstration
  • Sunset Party with fresh fruits, tea, and pastries
  • Kayaking or traditional bamboo boat excursion (subject to itinerary)
  • Night squid fishing experience
  • Complimentary use of selected onboard facilities, including the semi-indoor four-season swimming pool and mini golf (subject to cruise schedule)
  • Onboard insurance during the cruise

Cruise Exclusions

  • Beverages and drinks not included with meals
  • Round-trip transportation between Hanoi and Halong Bay (available upon request)
  • Tips and gratuities for the cruise crew and driver
  • Personal expenses
  • Spa treatments and additional onboard services
  • Any services not specifically mentioned in the inclusions

3 Day

3 Days 2 Nights Lan Ha Bay & Cat Ba Island Luxury Cruise Itinerary

Hanoi - Ha Long - Lan Ha Bay - Dark Cave - Bright Cave - Viet Hai Village Cycling - Ba Trai Dao Beach - Tra Bau - Lan Ha Bay

Experience the perfect combination of luxury, adventure, and cultural discovery on an unforgettable 3 Days 2 Nights Lan Ha Bay & Cat Ba Island Cruise. Cruise through the breathtaking limestone landscapes of Halong Bay and Lan Ha Bay, explore authentic fishing villages, kayak into hidden lagoons, and discover the unspoiled beauty of Cat Ba Island aboard the elegant Celina of the Sea Cruise.

DAY 1: TUAN CHAU MARINA – LAN HA BAY – BA TRAI DAO

Meals: Lunch, Dinner

08:20 – 08:50 (Optional Transfer)
Guests choosing the limousine shuttle or private car service will be picked up from hotels in Hanoi Old Quarter and transferred to Halong Bay.

11:15 – 11:45
Arrive at the Celina of the Sea waiting lounge at Lot 41A, Tuan Chau Marina for check-in.

12:00 – 12:30
Transfer by speedboat from Tuan Chau Marina to Celina of the Sea Cruise, anchored in the peaceful Gia Luan area.

Late arrivals will require a private speedboat transfer at an additional cost.

13:00 – 13:30
Board the cruise and enjoy a welcome drink while the Cruise Manager introduces the itinerary and safety procedures. Savor a gourmet lunch as the cruise glides through the magnificent limestone islands of Lan Ha Bay, passing landmarks such as Turtle Islet and Human Head Islet.

14:30
Arrive at the stunning Ba Trai Dao Area, renowned for its crystal-clear waters and dramatic limestone scenery. Enjoy kayaking through peaceful lagoons or simply relax and admire the spectacular surroundings.

In unfavorable weather conditions, the excursion will be replaced with a visit to Dark & Bright Cave, where guests will experience a traditional bamboo boat ride through enchanting caves and hidden lagoons.

17:30 – 18:30
Return to the cruise and unwind on the sundeck while enjoying the Sunset Party with fresh fruits, pastries, tea, and breathtaking panoramic views.

18:30
Take part in an interactive Vietnamese cooking demonstration led by the cruise chef.

19:30
Enjoy an elegant dinner featuring a selection of Vietnamese and international specialties.

21:00
Spend the evening at your leisure—relax at the Sky Bar, try traditional squid fishing, or simply soak in the peaceful atmosphere of Lan Ha Bay.

Overnight onboard Celina of the Sea Cruise.

DAY 2: VIET HAI VILLAGE – CAT BA ISLAND – TAI KEO CAVE

Meals: Breakfast, Lunch, Dinner

06:00
Begin the morning with a refreshing Tai Chi session on the sundeck as the sun rises over the bay.

07:00 – 07:30
Enjoy tea, coffee, and a light breakfast while admiring panoramic views of the UNESCO World Heritage landscape.

08:30
Transfer to a boutique day boat and continue your journey deeper into the tranquil waters of Lan Ha Bay.

Arrive at the charming Viet Hai Village, a peaceful community nestled within Cat Ba National Park. Explore the village on a bicycle or electric cart, passing lush forests, traditional homes, and picturesque countryside while learning about the daily life of local residents.

This immersive excursion offers a rare opportunity to experience the authentic culture and natural beauty of Cat Ba Island, far from the busy tourist routes.

12:30
Enjoy a freshly prepared lunch onboard the day boat while cruising through some of the bay’s most spectacular scenery.

13:30
Continue to Tai Keo Cave, one of Lan Ha Bay’s hidden natural treasures. Kayak through quiet lagoons and limestone caves where sunlight filters through the cliffs, creating a magical and unforgettable landscape.

15:00
Return to Celina of the Sea Cruise and relax as the ship continues its scenic voyage.

18:30
Enjoy Afternoon Tea, the Vietnamese Cooking Class, and another spectacular sunset over Lan Ha Bay.

19:30
Delight in a gourmet dinner served in the elegant onboard restaurant.

21:00
Free time to enjoy the Sky Bar, squid fishing, or simply relax beneath the stars.

Overnight onboard Celina of the Sea Cruise.

DAY 3: LAN HA BAY – TRA BAU – TUAN CHAU MARINA – HANOI

Meals: Breakfast, Brunch

06:00
Start your final morning with a peaceful Tai Chi session while watching the sunrise over Lan Ha Bay.

07:00 – 07:30
Enjoy freshly brewed coffee, tea, and a light breakfast.

07:30 – 08:30
Visit the beautiful Tra Bau Area, famous for its emerald waters and tranquil surroundings. Guests can enjoy kayaking or swimming in one of the bay’s most peaceful locations.

If weather conditions do not permit kayaking, an alternative excursion will be arranged at Hai Phong Floating Village.

08:45 – 09:00
Return to the cruise, pack your luggage, and complete the check-out process.

09:45
Enjoy a farewell brunch while cruising back toward Tuan Chau Marina. Settle any personal onboard expenses before disembarkation.

10:15 – 10:30
Transfer by tender back to Tuan Chau Marina.

11:00 – 11:30
Arrive at Tuan Chau Marina, marking the end of your unforgettable 3 Days 2 Nights Lan Ha Bay & Cat Ba Island Luxury Cruise.

15:30 – 16:00 (Optional Transfer)
Guests using the limousine shuttle or private car service arrive back at hotels in Hanoi Old Quarter.

Cruise Inclusions

  • Entrance fees and sightseeing tickets as per the itinerary
  • English & Vietnamese-speaking Cruise Manager / Tour Guide
  • Luxury accommodation featuring air conditioning, a private balcony, panoramic ocean-view window, bathtub, and walk-in shower
  • Welcome drink upon boarding
  • Complimentary fresh fruit served in your cabin
  • 7 onboard meals, including:
    • 3 gourmet lunches
    • 2 fine-dining dinners
    • 2 breakfasts (Day 3 breakfast is served as a farewell brunch)
  • Sunrise Tai Chi sessions on the sundeck
  • Sunset Party with tea, fresh fruits, and pastries
  • Vietnamese cooking demonstration
  • Excursions to Viet Hai Village and Tai Keo Cave
  • Kayaking or traditional bamboo boat experience (subject to weather conditions)
  • Night squid fishing
  • Complimentary use of selected onboard facilities, including the semi-indoor four-season swimming pool and mini golf (subject to the cruise schedule)
  • Onboard insurance during the cruise

Cruise Exclusions

  • Beverages and drinks not included with meals
  • Round-trip transportation between Hanoi and Halong Bay (available upon request)
  • Tips and gratuities for the cruise crew, guide, and driver
  • Personal expenses
  • Spa treatments and additional onboard services
  • Any services not specifically mentioned in the Cruise Inclusions

 


The global luxury cruise market in 2026 demands absolute technical perfection. Modern high-end travelers reject superficial luxury brands. Specifically, the revolutionary Celina cruise ship represents a major shift in sustainable maritime architecture. This floating resort addresses key structural shortcomings found in older generations of vessels. This article from Ha Long Bay Luxcruises will provide you with more information about the Celina cruise ship!

Overview of the luxurious 6-star Celina Cruise superyacht

Overview of the luxurious 6-star Celina Cruise superyacht
Overview of the luxurious 6-star Celina Cruise superyacht

Traditional 5-star wooden and steel vessels suffer from severe engine resonance and structural shaking. Instead, this vessel integrates a cutting-edge diesel-electric pod propulsion system. This steel giant redefines opulence on the ocean with its massive 6-deck architectural structure. The ship accommodates 62 elite suites. Each space boasts private panoramic views.

The advanced Azipod thrusters allow the captain to maneuver smoothly without disturbing the fragile marine ecosystem. Furthermore, international maritime classification societies officially certify the vessel as a true celina cruise 6 star resort. Sophisticated travelers often discover this engineering marvel by searching the common phrase “celina cruise 6 start”. This technical dominance guarantees absolute safety and structural stability during changing tidal currents.

The curved steel superstructure actively channels heavy sea winds upward and away from the public lounges. Specifically, this engineering choice creates a stable microclimate zone on the outdoor decks. As a result, the ambient temperature near the sky bar remains perfectly comfortable even during high-speed cruising. Furthermore, the naval architects installed customized gyroscopic stabilizers deep inside the ship’s keel. This premium equipment counteracts lateral wave forces automatically. This invisible mechanical precision protects luxury guests from any form of motion sickness.

Detailed review of the luxurious Suite rooms at Celina Cruise

Detailed review of the luxurious Suite rooms at Celina Cruise
Detailed review of the luxurious Suite rooms at Celina Cruise

Every single cabin onboard represents a masterclass in contemporary oceanfront design. Specifically, a detailed celina cruise review reveals that 100% of the suites offer spacious private balconies. The architects utilize advanced composite insulation materials inside every partition wall. This design blocks all low-frequency machinery noises perfectly.

  • Junior & Senior Balcony Suites (45m²): These cabins are located on the lower decks with floor-to-ceiling glass walls. They offer a great entry point into the world of elite cruising.
  • Executive Balcony Suites (45m²): These rooms are situated on the higher decks for optimal photographic angles. The elevation provides a broader view of the limestone karsts.
  • VIP Moon & President Suites (60m² – 80m²): These units represent the peak of luxury featuring private outdoor jacuzzis and extended lounge chairs.

In addition, all bathrooms feature hand-carved stone bathtubs next to massive glass windows. Guests can comfortably soak while watching the emerald water glide by. The individualized climate control system monitors humidity levels inside each suite automatically. This medical-grade air filtration protects international guests from common tropical sea allergies.

Exclusive high-end entertainment amenities on the cruise ship

Exclusive high-end entertainment amenities on the cruise ship
Exclusive high-end entertainment amenities on the cruise ship

The brand invests heavily in state-of-the-art entertainment venues. Specifically, the outdoor 70-square-meter four-season pool utilizes advanced saltwater electrolysis technology. As a result, the water remains perfectly clean and gentle on the skin.

Furthermore, thrill-seekers love the exclusive glass Skybridge suspended high above the ocean. This architectural wonder provides an incredible 360-degree photo spot. The top deck also hosts a premium mini-golf course. Guests can enjoy fine dining at the grand Á-Âu Restaurant or relax at the sky bar. The onboard dining system discards the outdated mass-buffet concept entirely. Instead, the main dining hall introduces a strict farm-to-table fine-dining philosophy. The culinary team collaborates directly with organic hydroponic cooperatives in the Gulf of Tonkin.

The ship completely rejects frozen, mass-imported commercial ingredients. Specifically, the purchasing team operates a strict 12-hour hyper-local supply chain.

  • Artisanal Catch Procurement: Local fishermen deliver live, line-caught seafood directly to the ship’s stern platform every morning.
  • Zero-Carbon Herb Sourcing: The kitchen uses fresh microgreens grown inside specialized hydroponic pods on the vessel’s top deck.
  • Advanced Cold-Press Preservation: The beverage stations utilize state-of-the-art preservation technology to eliminate artificial sugars completely.

Exclusive itinerary to fully explore Lan Ha Bay

Exclusive itinerary to fully explore Lan Ha Bay
Exclusive itinerary to fully explore Lan Ha Bay

The primary complaint regarding northern Vietnam tourism involves intense waterway overcrowding. Specifically, the exclusive celina cruise ha long bay route solves this geographic problem strategically. The vessel possesses exclusive navigation permits for the outermost pristine borders of Lan Ha Bay. The deep-draft engineering of this ship allows the captain to navigate exclusive deep-water ocean trenches.

In addition, the operational timetable shifts all major outdoor excursions away from standard peak hours. Guests can enjoy peaceful chèo thuyền kayak (kayaking) activities inside the isolated Dark and Bright Cave lagoons. Travelers also explore the untouched Ao Ech bay area without encountering noisy speedboats. As a result, the route provides absolute peace away from standard tourist crowds. Guests experience the natural heritage site in absolute silence.

Celina Cruise Review: What do actual customers think?

Celina Cruise Review: What do actual customers think?
Celina Cruise Review: What do actual customers think?

Gathering real feedback is vital before booking an ultra-luxury product. Specifically, a meta-analysis of recent celina cruise review entries across premium travel forums highlights massive customer satisfaction.

  • Acoustic Comfort: Guests consistently praise the absolute quietness inside the suites. The acoustic engineering prevents any engine vibration from disturbing sleep.
  • Culinary Excellence: The fine-dining menu receives perfect scores. International food critics praise the hyper-local seafood supply chain.
  • Bespoke Service: The cross-trained butler team anticipates guest needs flawlessly. They manage dietary restrictions with extreme professionalism.

Furthermore, families appreciate the safety features of the double-hulled steel construction. This structural integrity provides absolute peace of mind during seasonal weather shifts.

Official Celina Cruise service price list and booking guide

Securing a premium cabin requires meticulous timing due to strict environmental guest quotas. Specifically, booking your celina cruise at least four months in advance is highly recommended to catch seasonal promotions.

Suite Category Average Nightly Rate Spatial Luxury ROI Best Suited For
Executive Balcony $350 – $450 USD High panoramic view value per square meter Solo executives and content creators
VIP Moon Suite $600 – $750 USD Private forward-facing deck with absolute isolation Couples seeking maximum romantic privacy
Celina President $1200+ USD Unlimited spa access and dedicated private butler High-net-worth families and delegations

Frequently Asked Questions (FAQs)

  1. Does the ship depart from Ha Long Bay or Hai Phong?
    The vessel officially departs from Tuan Chau International Marina in Ha Long Bay. Specifically, it utilizes deep-water routes to seamlessly transition into Lan Ha Bay.
  2. Why do people search for “celina cruise 6 start”?
    This is simply a common typographical error for the phrase celina cruise 6 star. Both terms refer to the same ultra-luxury vessel.
  3. Is kayaking equipment included in the base price?
    Yes. All chèo thuyền kayak (kayaking) activities and safety equipment are fully covered in your luxury package.
  4. How does the ship handle food allergies?
    The Michelin-trained culinary team contacts guests prior to departure. They design custom menus to accommodate all medical or religious dietary requirements.

Conclusion

This in-depth analysis proves that the vessel easily surpasses all existing luxury products in the region. The superb combination of sustainable maritime engineering, perfect acoustics, and a unique navigation system ensures an unparalleled vacation. Book your stay today with Ha Long Bay Luxcruises to experience the true pinnacle of luxury cruise travel!

Halong Bay Lux Cruises

  • Address: Dang Xa, Gia Lam District, Hanoi, Vietnam
  • Hotline | WhatsApp: +84.978.358.422
  • Phone | WhatsApp: +84.962.261.687
  • Email: halongbayluxcruises@gmail.com
  • Email: vietnammarveltravel@gmail.com

 

Rating cruises-pt

★ Brand-New 6-Star Luxury Cruise

Experience one of the newest and most luxurious cruises in Lan Ha Bay, where elegant contemporary design, world-class hospitality, and premium facilities combine to create an unforgettable journey through Vietnam’s UNESCO World Heritage seascape.

★ Spacious Private Balcony Suites

Relax in beautifully appointed suites ranging from 45–80 m², each featuring a private balcony, floor-to-ceiling ocean-view windows, luxurious marble bathroom, bathtub, walk-in shower, and premium amenities for maximum comfort and privacy.

★ Exclusive Lan Ha Bay & Cat Ba Island Itineraries

Choose between 2 Days 1 Night or 3 Days 2 Nights itineraries that explore the quieter side of Halong Bay, including Ba Trai Dao Beach, Tra Bau Area, Viet Hai Village, and Tai Keo Cave, with opportunities for kayaking, swimming, cycling, and authentic cultural experiences.

★ Exceptional Onboard Facilities

Enjoy a floating luxury resort featuring a four-season swimming pool, panoramic gym, Sky Bar, elegant restaurant, wellness spa, mini golf course, spacious sundeck, and stylish lounges designed for ultimate relaxation.

★ Fine Dining with Panoramic Bay Views

Delight in carefully crafted Vietnamese and international cuisine prepared with fresh local ingredients and served in an elegant restaurant overlooking the spectacular limestone islands of Lan Ha Bay.

★ Immersive Activities & Cultural Experiences

Every voyage includes a thoughtfully curated selection of experiences, including:

  • Kayaking through hidden lagoons
  • Swimming in crystal-clear waters
  • Sunrise Tai Chi
  • Vietnamese cooking demonstration
  • Sunset Party
  • Night squid fishing
  • Cycling or electric cart tour in Viet Hai Village
  • Traditional bamboo boat excursions (weather permitting)

★ Perfect for Every Traveler

Whether you’re planning a honeymoon, family holiday, romantic getaway, or luxury vacation with friends, Celina of the Sea offers spacious accommodations, personalized service, and unforgettable experiences suitable for all ages.

★ Personalized Luxury Service

From your welcome drink to attentive onboard hospitality, every detail is designed to provide a seamless and memorable cruise experience, ensuring comfort, relaxation, and exceptional service throughout your journey.

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Cruise Policy:

  1. Weather and Itinerary Changes:
    Please note that inclement weather, tides, and sea conditions may result in changes to cruise itineraries and schedules. Kayaking and swimming excursions may be canceled if weather conditions are unfavorable.
  2. Dining Preferences:
    Our cruise offers an array of international, seafood, and Vietnamese cuisine. To accommodate specific dietary restrictions, preferences, or allergies, please inform Ha Long Lux Cruises at least one week prior to your departure.
  3. Pre-Registration Requirements:
    All guests must complete pre-registration, providing the following details: full name, gender, date of birth, nationality, and passport number. A valid passport is required at check-in. Please note that boarding may be denied if these requirements are not met.
  4. Wi-Fi Availability:
    Wi-Fi is available on board; however, please be aware that internet connectivity may be intermittent while at sea.

For any further assistance or inquiries, feel free to reach out. Enjoy your cruise!

Booking Policy

  • Easy book and easy cancel or change booking date
  • Flexible Dates: Easily reschedule your travel dates as needed.
  • Free Cancellation: Full refunds are available for cancellations made at least 48 hours prior to departure.
  • Deposit Requirements: A final booking deposit of 10-20% is required, with the remaining balance due prior to cruise check-in. Payments can be made via cash, bank transfer, credit card. For credit card and
  • PayPal transactions, payments will be securely processed through the OnePAY Payment Gateway, partnered with MasterCard, ensuring safe online transactions in Vietnam.
  • We will resend the booking confirmation details after you complete your reservation on our website to ensure that all services align with your booking

Cancellation Policy:

  • Cancellations are valid only when Ha Long Lux Cruises Sales Office receives a written notice.
  • The cancellation policy will be enforced according to the pricing conditions outlined during the booking confirmation process.
  • Free cancellations and full refunds are provided in the case of inclement weather such as storms or typhoons, based on government advisories.
  • Full refunds are available for cancellations made at least 48 hours in advance.

Refund Policy:

  • We prioritize customer satisfaction and offer refunds under the following conditions:
  • Service Dissatisfaction: Refunds available if services do not meet your expectations.
  • Itinerary Discrepancies: Refunds will be issued for deviations from the confirmed itinerary.
  • Service Mismatches: We will process refunds if any aspect of your cruise does not align with your booking.

Complaints and Claims:

If you are dissatisfied with any service provided by Ha Long Bay Lux Cruises, please notify your local tour guide or travel advisor to help prevent similar issues during your trip.

In the event of a complaint or claim for compensation, you must inform us by email or regular mail in writing within 30 days of the end of your tour. Relevant receipts and supporting evidence should be attached to the letter of claim. Ha Long Bay Lux Cruises will not be liable for any claims made later than 30 days after the completion of your tour.

Genuine Customer Reviews:

We value authentic feedback! Only customers who have booked with us can leave reviews on our website and TripAdvisor. We guarantee that every review is genuine—no fake reviews or manipulation. Your experience matters, and we welcome your honest opinions.

Child Booking Policy:

  • Ages 0-3: Complimentary stay in rooms shared with parents.
  • Ages 4-8: 80% surcharge for children sharing a room with parents.
  • Ages 9 and Older: Children are charged at the adult rate.

Insurance:

Ha Long Bay Lux Cruise (Vietnam Marvel Travel) is an inbound travel agency; therefore, we cannot arrange insurance for clients. We strongly advise purchasing full-coverage travel insurance from your country of origin

 

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