La Casta Cruise – Luxury, Jacuzzi, Pool (2026) Price, Reviews

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Style: Luxury Cruise Launched: 2024 Cabin(s)

What travelers love about La Casta Cruise – Luxury, Jacuzzi, Pool (2026) Price, Reviews

Founded in 2024, La Casta Cruise Group was created with a mission to elevate Vietnam’s tourism landscape by delivering world-class luxury cruise experiences in Halong Bay and Lan Ha Bay. Inspired by the Italian word for “Luxury,” the name La Casta reflects our commitment to premium service, exceptional hospitality, and high-end facilities across Northern Vietnam’s most breathtaking coastal destinations.

As one of the top-rated 5-star cruise operators in Halong Bay and Lan Ha Bay, La Casta Cruise Group offers curated journeys that go far beyond standard tour routes. Each itinerary is designed to showcase the natural wonders of the region—towering limestone karsts, emerald waters, untouched beaches, ancient caves, tranquil lagoons, and dramatic panoramic viewpoints—making Halong Bay and Lan Ha Bay two of the most unforgettable destinations in Asia.

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La Casta Cruise – Luxury, Jacuzzi, Pool (2026) Price, Reviews : Itineraries & Routes

2 Day

La Casta Cruise 2 Day - 1 Night

Hanoi - Ha Long - Lan Ha Bay - Ba Trai Dao - Ao Each - Lan Ha Bay - Hanoi

La Casta Cruise 2 Day 1 Night

Day 1 – Hanoi – Halong Bay

7:45 – 8:15: Pickup from your hotel in the Hanoi Old Quarter (not included in cabin rate).

8:15 – 11:30: Travel along the newest highway connecting Hanoi and Hai Phong. Upon arrival at Station Number 17 – Overnight Cruise Port, Tuan Chau Maria, Ha Long, passengers will be welcomed by the receptionist at La Casta’s waiting lounge.

11:30 – 12:00: After a brief rest, you will be transferred to the main boat via our high-speed tender (approximately 25 minutes). Upon boarding, you will receive a warm welcome from the La Casta crew along with a welcome drink. Following this, a short briefing about La Casta Cruise and safety guidelines will be provided in our restaurant. Complete the check-in procedure and settle into your suite cabin.

13:00: Enjoy lunch in the restaurant as La Casta Cruise departs for a voyage to discover Lan Ha Bay.

15:45: Visit the Ba Trai Dao area and the natural lagoon of Lan Ha Bay, known for its romantic atmosphere and three smaller islets resembling giant peaches on the sea. Engage in activities such as kayaking, swimming, and sightseeing in the Ba Trai Dao area.

(In the event of unfavorable weather conditions, to ensure guest safety, this destination may be changed to Light Cave, renowned for its pristine natural beauty and captivating seascape. Activities available include kayaking and sightseeing on bamboo boats, providing an excellent opportunity to appreciate the stunning limestone formations and the clear blue sky of Lan Ha Bay.)

17:30 – 18:30: Return to the La Casta cruise and enjoy a pre-dinner sunset party with a Happy Hour promotion (buy 2, get 1 free on select drinks) at the bar while taking in the sunset views over the bay.

18:00: Participate in a cooking demonstration where our chef will guide you in preparing some simple signature Vietnamese dishes.

19:30: Savor a dinner featuring special seafood and traditional Vietnamese cuisine on the cruise.

21:00: Evening entertainment options include squid fishing and karaoke. Overnight on the La Casta Cruise.

Day 2: Lan Ha Bay – Hanoi

6:15 AM: Wake up early and join the Tai Chi session on the sundeck. Enjoy the fresh atmosphere while watching the sunrise over Lan Ha Bay.

7:00 – 7:45 AM: Have breakfast and take in the morning views of the bay’s landscape with a cup of tea or coffee.

8:00 AM: Admire the stunning views of the bay and its dramatic limestone islets. Visit the famous Tra Bau, where you can freely kayak, explore the landscape, or swim.

9:00 AM: Return to your cabin to relax and carefully check all your luggage before departure.

9:30 AM: Check out and enjoy a fantastic cruise on the bay with room service. Complete the check-out procedure and savor your brunch on the La Casta cruise.

10:30 AM: Enjoy brunch at the restaurant.

11:30 AM: Disembark at Tuan Chau Harbor. We hope you have enjoyed your time with us and wish you a safe onward journey.

Please note that due to cruising conditions, the program may be subject to slight changes based on specific weather or tide conditions without prior notice. Wi-Fi is available, although internet connectivity may be limited due to the geography of Ha Long.

Inclusions:

– One night aboard La Casta Cruise
– Entrance fees and sightseeing fees
– Kayaking and bamboo boat activities
– English/Vietnamese speaking tour guide
– Luxury accommodation with shower and bathtub
– Welcome drink
– Meals onboard: 1 lunch, 1 dinner, 1 breakfast, and 1 brunch
– Onboard insurance
– Free Wi-Fi
– Satellite HD LED television in the cabin
– Fishing equipment
– Outdoor Jacuzzi

Exclusions:

– Beverages
– Transfers
– Spa treatment services
– Tips for tour guide and driver
– Personal expenses
– Other services and items not mentioned in the “Inclusions”

Top Destinations to Visit in Lan Ha Bay

1. Halong Bay:
Explore the world-renowned Halong Bay, famous for its stunning limestone karsts and crystalline emerald waters. Take a boat cruise to fully appreciate its breathtaking scenery and unique rock formations.

2. Lan Ha Bay:
Discover the hidden gem of Lan Ha Bay, a less-visited yet equally stunning destination. Experience its tranquil waters, lush landscapes, and diverse marine life, making it perfect for kayaking and swimming.

3. Dark Cave & Bright Cave:
Embark on an adventurous journey through the Dark Cave and Bright Cave. Here, you can enjoy thrilling activities like zip-lining and kayaking, while also witnessing the captivating underground ecosystems.

4. Ba Trai Dao Beach:

Ba Trai Dao Beach, named after their resemblance to three giant peaches, consist of three small mountains each rising 23 meters high. Located 22 km south of Bai Chay Tourist Wharf and near Cat Ba Island in Hai Phong Province, these islets have become a popular attraction.

Ba Trai Dao Islets are renowned for their three pristine beaches, each encircling a small island. These secluded and unspoiled beaches make Ba Trai Dao an ideal spot in Lan Ha Bay for kayaking and swimming. Paddling in brightly colored kayaks and gliding over the crystal-clear waters offer thrilling experiences as you explore this World Heritage Site. The combination of lush green mountains, white sandy beaches, and blue waters creates a romantic and picturesque seascape that delights every visitor.

Must-Do Activities:

  • Kayaking: Glide through the stunning waters and explore hidden lagoons.
  • Swimming: Take a dip in the crystal-clear waters of Halong Bay.
  • Cooking Class: Learn to prepare delicious Vietnamese dishes with local ingredients.
  • Tai Chi: Start your day with a calming Tai Chi session on the deck.
  • Bamboo Boat Rides: Experience the local way of life while floating on tranquil waters.
  • Squid Fishing: Try your hand at squid fishing under the starry sky.

Exceptional Services We Offer:

  • Guaranteed service and accommodation quality with our signature cruise experiences.
  • 24/7 customer support via WhatsApp and email, ensuring all your needs are met promptly.
  • Commitment to providing a cruise experience that matches the photos and descriptions.
  • Spacious and comfortable cabins that meet or exceed your booking specifications.
  • Adherence to the same itinerary presented on our website for a seamless experience.

Refund Policy:

We prioritize customer satisfaction and offer refunds under the following conditions:

  • Service Dissatisfaction: Refunds available if services do not meet your expectations.
  • Room Quality Issues: Compensation for inadequate room quality or poor room service.
  • Itinerary Discrepancies: Refunds will be issued for deviations from the confirmed itinerary.
  • Service Mismatches: We will process refunds if any aspect of your cruise does not align with your booking.

Genuine Customer Reviews:

We value authentic feedback! Only customers who have booked with us can leave reviews on our website and TripAdvisor. We guarantee that every review is genuine – no fake reviews or manipulation. Your experience matters, and we welcome your honest opinions.

Booking Policy:

  • No Booking Fees: Free and straightforward booking process.
  • Flexible Dates: Easy to reschedule your travel dates as needed.
  • Free Cancellation: Full refund available with cancellations made 24 hours prior to departure.
  • No Bank Fees: Enjoy stress-free payments with no hidden charges.
  • Deposit Requirements: A final booking deposit of 10-20% is required, with the balance due prior to cruise check-in
3 Days

3 Days 2 Nights Lan Ha Bay 5 star cruise

Hanoi - Halong Bay - Lan Ha Bay - Ba Trai Dao Beach - Ao Ech - Kayaking - Swimming - Viet Hai Village - Tra Bau - Lan Ha Bay - Halong - Hanoi

3 Days 2 Nights Lan Ha Bay 5 star cruise

Day 1: Hanoi – Halong-Lan Ha Bay 5 star cruise

8-8:30: Pick up customers around Hanoi Old Quarter.

11:15-11:30: Arrive at the private cruise lounge, passengers will be welcomed by receptionist at waiting lounge.

12:15: Transfer Boat take you to the cruise ship. Settle in, receive a cruise orientation, and enjoy a welcome drink. Departure for Lan Ha Bay.

13:00: Enjoy a lunch in the restaurant. The Cruise starts to depart for the voyage to discover the Lan Ha Bay.

14:30: Visit the Ba Trai Dao area and the natural lagoon of Lan Ha Bay – this area includes the beach breaths a romantic atmosphere and three smaller islets like three giant peaches on the sea. You can join with our activities such as: kayaking, swimming, sightseeing and explore the Ba Trai Dao area.

17:30 – 18:30: Come back to the Cruise and enjoy the pre-dinner sunset party with Happy Hour Promotion (buy 2 get 1 free with some kinds of drinks) at the bar while watching the view of the bay at sunset.

18:00: Join a cooking demonstration, our chef will guide you how to make some simple signature Vietnamese dishes.

19:30: Enjoy special seafood and typical Vietnamese food on the cruise.

21:00: Evening entertainment: Squid fishing, karaoke… Overnight on the Cruise.

Evening: Relax, participate in squid fishing (optional), or indulge in a spa treatment, Karaoke (additional charge).

DAY 2: LAN HA BAY – VIET HAI VILLAGE

6:15: Wake up early, join the Tai Chi session on sundeck area, enjoy the fresh atmosphere and watch the sunrise in Lan Ha Bay.

7:00 – 7:45: Have breakfast. Admit morning view of bay’s landscape with a cup of tea or coffee.

8:00 – 8:30: Day boat to pick up guests at overnight cruise ships for a separate program of the 3-day 2-night tour.

8:30 – 9:30: Transfer to Day Boat and sailing further on Lan Ha Bay toward Ba Trai Dao, Van Boi Area and Viet Hai village

9:40 – 10:30: Guests will be taken to Viet Hai village and discover the 100 years old with plenty of interesting things. Cycling around, take a deep breath of fragrance paddy field, trying fish massage or talking with gentle and charm local people.

12:30 – 13:30: Return to Day Boat and enjoy lunch.

14:00 – 15:00: Kayaking in Dark and Bright cave

15:00 – 16:30: Leisure time on Day Boat and return to the pickup places.

16:40 – 18:30: Come back to our La Casta cruise and enjoy the pre-dinner sunset party with Happy Hour Promotion (buy 2 get 1 free with some kinds of drinks) at the bar while watching the view of the bay at sunset.

18:00: Join a cooking demonstration, our chef will guide you how to make some simple signature Vietnamese dishes.

19:30: Enjoy special seafood and typical Vietnamese food on the cruise.
21:00: Evening entertainment: Squid fishing, karaoke… Overnight on the 5 Star cruise.

20:30 Free time for evening activities: film entertainment, mini-games (in the dining room); squid fishing; massage (additional charge) … The Cruise Manager will be there to support you.

Day 3: Lan Ha Bay – Halong Bay – Tuan Chau Marina

6:15: Wake up early, join the Tai Chi session on sundeck area, enjoy the fresh atmosphere and watch the sunrise in Lan Ha Bay.

7:00 – 7:45: Have breakfast. Admit morning view of bay’s landscape with a cup of tea or coffee.

08:00:

  • Stroke the stunning views of the Bay and it’s dramatic limestone islets
  • Visit the famous Tra Bau, it’s time for freely kayak and explore the landscape, or swim…

09:00-9:30: Back to your cabin, relax and check carefully all the luggage before leaving your cabin.

Check-out and enjoy a fantastic cruise on the bay for room service. Complete check out procedure and enjoy your brunch at the Cruise.

10:00: Enjoy the brunch at restaurant.

11:00: Disembark at Tuan Chau Marina. Transfer back to the port by transfer boat.

11:45: Bus will pick -up and transfer back to Hanoi

15:00: Bus drop off at Hanoi Old Quarter and the end trip at Hanoi Old Quarter

Included:

  • Pickup and drop-off (if required, + USD25/person for round trip)
  • Roundtrip transportation in an air-conditioned vehicle
  • Tour guide for Ha Long Bay
  • Lan Ha Bay entry fees
  • 2 nights on 5-star cruise with private balcony, bathtub, or shower
  • Kayaking in Ha Long
  • Swimming
  • Cooking class
  • Tai Chi morning class
  • Night squid fishing
  • All meals as mentioned above Ha Long Bay cruise
  • Birthday cake (if it is your birthday)
  • Honeymoon or anniversary cabin set up (if requested)

Excluded:

  • Drinks
  • Other not mentioned
  • Surcharge on New Year, Christmas, and national holidays

Booking Policy:

  • Flexible Dates: Easy to reschedule your travel dates as needed.
  • Free Cancellation: Full refund available with cancellations made 48 hours prior to departure.
  • Deposit Requirements: A final booking deposit of 20% is required, with the balance due prior to cruise check-in.

Child Booking Policy:

  • Ages 0-3: Complimentary stay in rooms shared with parents.
  • Ages 4-8: 80% surcharge for children sharing a room with parents.
  • Ages 9 and Older: Children are charged at the adult rate.

Thank you for choosing our service. We wish you a pleasant trip!

The elite la casta cruise stands out as a premier 5-star steel vessel, offering an elevated luxury marine journey that masterfully blends contemporary Western lines with subtle Indochine aesthetics. To secure an exclusive and worry-free vacation on this magnificent ship, booking through a trusted, authorized agent is highly recommended. As a leading official partner, Ha Long Bay Lux Cruises guarantees premium cabin allocations, flexible cancellation terms, and 24/7 personalized customer service. Let’s explore the detailed itinerary, luxury amenities, and the most updated pricing breakdown for this exceptional voyage below.

Introduction to La Casta Cruise Ha Long Bay

Introduction to La Casta Cruise Ha Long Bay
Introduction to La Casta Cruise Ha Long Bay

The maritime landscape of northern Vietnam remains one of the world’s most breathtaking natural wonders, drawing millions of global travelers each year. For those seeking an elevated marine journey, la casta cruise ha long bay emerges as a premier vessel designed to redefine luxury on the water. Departing from the modern Tuần Châu harbor, this vessel provides a gateway to the spectacular karst formations of the Gulf of Tonkin.

While many traditional boats follow the heavily commercialized maritime lanes, this boutique steel vessel follows a refined path. The journey seamlessly transitions from the familiar sights of the harbor into the serene, emerald waters of neighboring Lan Ha Bay. This strategic route allows passengers to experience the majestic limestone cliffs and hidden lagoons in absolute tranquility, far away from the standard tourist crowds.

Why Book Your Vacation via Ha Long Bay Lux Cruises?

Why Book Your Vacation via Ha Long Bay Lux Cruises?
Why Book Your Vacation via Ha Long Bay Lux Cruises?

Navigating the premium booking ecosystem requires a reputable, highly experienced maritime holiday partner. Making a direct booking through Ha Long Bay Lux Cruises guarantees elite, personalized customer service. The specialized consultancy team maintains direct communication channels with the ship owners.

This direct connection helps secure premium cabin allocations on the upper decks. Travelers receive immediate real-time confirmations alongside flexible cancellation terms during unexpected travel plan shifts.

When arranging your holiday, the agency provides customized itinerary planning. This dedicated service extends far beyond the basic maritime voyage package. Travel planners coordinate seamless luxury transfers from Hanoi using private high-end vehicles. Multilingual travel specialists are available 24/7 to resolve logistical inquiries instantly. This dedicated attention to detail ensures a flawless experience from the moment you make contact.

Distinguishing the Fleet and Elite Logistics

Distinguishing the Fleet and Elite Logistics
Distinguishing the Fleet and Elite Logistics

When booking a premium holiday online, brand authenticity is crucial for discerning travelers. Clarifying the commercial identity of the fleet helps independent travelers avoid common confusions on search engines. The operator runs two main premium vessels: the standard La Casta Cruise featuring 22 luxury cabins and the La Casta Regal Cruise offering 24 spacious suites. Both vessels maintain identical 5-star hospitality standards.

An exceptional vacation begins long before stepping onto the ship’s wooden deck. The operator provides comprehensive, door-to-door transportation logistics from the capital city directly to the pier:

  • Luxury Fleet Transfers: Passengers travel in high-end, ultra-comfortable Dcar Limousines or luxury SUVs equipped with high-speed Wi-Fi and individual charging ports.
  • Optimized Expressway Route: Vehicles utilize the modern Hanoi – Hai Phong – Ha Long highway network, cutting the traditional travel time down to an effortless 2.5-hour journey.
  • Professional Meet-and-Greet: Dedicated hospitality staff manage luggage transfers at the Tuần Châu harbor lounge, ensuring a hands-free boarding transition for every guest.

Premium Amenities on a Vietnam La Casta Cruise

Premium Amenities on a Vietnam La Casta Cruise
Premium Amenities on a Vietnam La Casta Cruise

As a newly constructed vessel featuring an elite five-deck steel configuration, this ship masterfully blends contemporary Western architectural lines with subtle Indochine aesthetic elements. Every square meter of the ship is meticulously engineered to satisfy the rigorous criteria of a vietnam la casta cruise rating, ensuring premium safety alongside world-class visual appeal.

Luxury Suites with Private Balconies and Ocean-View Bathtubs

The accommodation philosophy centers on complete privacy and panoramic visibility. Every single cabin on board is categorized as a luxury suite, featuring floor-to-ceiling glass walls that open directly onto a private balcony. Guests can relax in their own secluded outdoor space, taking in the shifting coastal scenery in total peace.

The interior spaces are lined with premium natural hardwood flooring and fitted with advanced marine insulation technology to eliminate engine vibrations. The ultimate highlight of these suites is the private bathroom setup, where an oversized bathtub is placed directly adjacent to a large viewing window, allowing for a deeply relaxing soak with an uninterrupted view of the limestone islands.

Highlight Onboard Facilities: The Outdoor Jacuzzi and Sky Bar

Beyond the private suites, the public recreational spaces offer an unrivaled resort-style atmosphere:

  • The Outdoor Jacuzzi Pool: Located prominently on the upper deck, this large open-air pool features an advanced water-heating system, making it an inviting oasis for a relaxing soak during warm summer sunsets or cool winter mornings.
  • The Panoramic Sky Bar: Situated right next to the pool on the expansive sundeck, this lounge serves artisan cocktails, premium wines, and light refreshments. It functions as the social hub of the vessel, offering 360-degree views of the bay.
  • The Luxury Wellness Sanctuary: A dedicated spa space staffed by professional therapists, offering specialized body treatments and facial therapies designed to rejuvenate the senses after a day of outdoor exploration.

La Casta Cruise Ha Long Bay Review – Authentic Guest Experiences

La Casta Cruise Ha Long Bay Review – Authentic Guest Experiences
La Casta Cruise Ha Long Bay Review – Authentic Guest Experiences

Independent verified feedback from real passengers provides valuable insights into daily life on board. Across major international rating platforms and travel forums, a la casta cruise review will consistently highlight the exceptional hospitality standards maintained by the ship’s crew. The vessel currently holds elite scores, averaging 9.0 out of 10 for its outstanding cleanliness, staff attentiveness, and smooth activity coordination.

International travelers frequently praise the careful attention to detail in their la casta cruise ha long bay review entries, noting how the staff remember individual beverage preferences and proactively assist with kayaking gear. The advanced acoustic soundproofing in the public lounges and individual cabins is another highly commended feature, ensuring that guests enjoy a restful, quiet night’s sleep while anchored in the peaceful lagoons of Lan Ha Bay.

Suite Categories & Updated La Casta Cruise Price

Suite Categories & Updated La Casta Cruise Price
Suite Categories & Updated La Casta Cruise Price

When planning a luxury voyage, understanding the pricing structure across different cabin tiers is essential for selecting the perfect package. This ship provides exceptional value for money, bundling luxury accommodation, fine dining, and all outdoor excursions into one transparent, all-inclusive rate. The competitive la casta cruise price index reflects the premium nature of the onboard services.

Price Breakdown for 2D1N and 3D2N Itineraries

The pricing structure varies depending on the chosen duration, season, and cabin tier. Below is an updated overview of the standard all-inclusive rates:

Suite Category Deck Level 2 Days 1 Night Rate (Per Guest) 3 Days 2 Nights Rate (Per Guest)
Junior Balcony Suite 1st Floor From $145 USD From $290 USD
Senior Balcony Suite 2nd Floor From $165 USD From $330 USD
Executive Suite 3rd Floor From $195 USD From $390 USD
VIP Suite 3rd Floor (Front) From $245 USD From $490 USD

All-Inclusive Packages and Seasonal Booking Promotions

Every booking includes a comprehensive set of premium services designed to ensure a worry-free vacation:

  • Full Dining Program: Includes a welcome drink, international buffet lunches, elegant set dinners, and a light breakfast spread before checkout.
  • Complimentary Excursions: Guided kayaking or traditional bamboo boat rowing through Dark & Bright Cave, and swimming at the pristine Ba Trai Dao beach areas.
  • Onboard Activities: Free access to the outdoor Jacuzzi pool, complimentary participation in the morning Tai Chi sessions, sunset fruit parties, and evening squid fishing.
  • Seasonal Discounts: Early-bird reservations made 60 days in advance or small-group bookings often qualify for complimentary cabin upgrades or round-trip limousine transfers.

Conclusion

This 5-star steel vessel successfully brings together modern maritime safety, sophisticated Indochine design, and deeply personalized service. From the private balcony suites with individual bathtubs to the exquisite fine dining options that cater to all dietary needs, every detail is crafted to provide an exceptional vacation. By choosing a curated route through the tranquil waters of Lan Ha Bay, guests are guaranteed an exclusive and unforgettable journey into the heart of Vietnam’s natural heritage. Booking through Ha Long Bay Lux Cruises ensures access to the best seasonal promotions and flexible cancellation terms for a seamless holiday.

Halong Bay Lux Cruises

  • Address: Dang Xa, Gia Lam District, Hanoi, Vietnam
  • Hotline | WhatsApp: +84.978.358.422
  • Phone | WhatsApp: +84.962.261.687
  • Email: halongbayluxcruises@gmail.com
  • Email: vietnammarveltravel@gmail.com
4.8/5 - (12 votes)

Immerse yourself in the beauty of Lan Ha and Ha Long bays aboard the La Casta Cruise!

Enjoy kayaking and swimming in the clear waters of Halong with your companions.

Visit famous sites like Ba Trai Dao Island and the Tra Bau area, known as the King Kong film location, and more.

Savor a variety of delicious Vietnamese dishes while taking in the jaw-dropping rock formations visible from the La Casta Cruise.

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Cruise Policy:

  1. Weather and Itinerary Changes:
    Please note that inclement weather, tides, and sea conditions may result in changes to cruise itineraries and schedules. Kayaking and swimming excursions may be canceled if weather conditions are unfavorable.
  2. Dining Preferences:
    Our cruise offers an array of international, seafood, and Vietnamese cuisine. To accommodate specific dietary restrictions, preferences, or allergies, please inform Ha Long Lux Cruises at least one week prior to your departure.
  3. Pre-Registration Requirements:
    All guests must complete pre-registration, providing the following details: full name, gender, date of birth, nationality, and passport number. A valid passport is required at check-in. Please note that boarding may be denied if these requirements are not met.
  4. Wi-Fi Availability:
    Wi-Fi is available on board; however, please be aware that internet connectivity may be intermittent while at sea.

For any further assistance or inquiries, feel free to reach out. Enjoy your cruise!

Booking Policy

  • Easy book and easy cancel or change booking date
  • Flexible Dates: Easily reschedule your travel dates as needed.
  • Free Cancellation: Full refunds are available for cancellations made at least 48 hours prior to departure.
  • Deposit Requirements: A final booking deposit of 10-20% is required, with the remaining balance due prior to cruise check-in. Payments can be made via cash, bank transfer, credit card. For credit card and
  • PayPal transactions, payments will be securely processed through the OnePAY Payment Gateway, partnered with MasterCard, ensuring safe online transactions in Vietnam.
  • We will resend the booking confirmation details after you complete your reservation on our website to ensure that all services align with your booking

Cancellation Policy:

  • Cancellations are valid only when Ha Long Lux Cruises Sales Office receives a written notice.
  • The cancellation policy will be enforced according to the pricing conditions outlined during the booking confirmation process.
  • Free cancellations and full refunds are provided in the case of inclement weather such as storms or typhoons, based on government advisories.
  • Full refunds are available for cancellations made at least 48 hours in advance.

Refund Policy:

  • We prioritize customer satisfaction and offer refunds under the following conditions:
  • Service Dissatisfaction: Refunds available if services do not meet your expectations.
  • Itinerary Discrepancies: Refunds will be issued for deviations from the confirmed itinerary.
  • Service Mismatches: We will process refunds if any aspect of your cruise does not align with your booking.

Complaints and Claims:

If you are dissatisfied with any service provided by Ha Long Bay Lux Cruises, please notify your local tour guide or travel advisor to help prevent similar issues during your trip.

In the event of a complaint or claim for compensation, you must inform us by email or regular mail in writing within 30 days of the end of your tour. Relevant receipts and supporting evidence should be attached to the letter of claim. Ha Long Bay Lux Cruises will not be liable for any claims made later than 30 days after the completion of your tour.

Genuine Customer Reviews:

We value authentic feedback! Only customers who have booked with us can leave reviews on our website and TripAdvisor. We guarantee that every review is genuine—no fake reviews or manipulation. Your experience matters, and we welcome your honest opinions.

Child Booking Policy:

  • Ages 0-3: Complimentary stay in rooms shared with parents.
  • Ages 4-8: 80% surcharge for children sharing a room with parents.
  • Ages 9 and Older: Children are charged at the adult rate.

Insurance:

Ha Long Bay Lux Cruise (Vietnam Marvel Travel) is an inbound travel agency; therefore, we cannot arrange insurance for clients. We strongly advise purchasing full-coverage travel insurance from your country of origin

 

12 reviews - Average: 5 / 5
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Vanessa N
Vanessa N
1 year ago

We loved the experience. The staff was amazing, the food was great quality, the service was also great, especially considering I’m vegetarian. Mr Dong was very helpful and friendly. Drinks could have a fairer price, and the activities could be better communicated. Other than that, everything was great.

Ines LP
Ines LP
1 year ago

This 2 days/ 1 night trip was unforgetable. When we came with smaller boat to our cruise, the crew warmly welcomed us with delecious tea and towels to refresh ourselves. Our room was absolutely amazing, with private massage bath and sauna, and giant terace. Crew is above friendly, food was delecious, activites were fun, roof bar was awesome and cooking class was a ver pleasant surprise. Definetly recommend!

LouisBP
LouisBP
1 year ago

The crew were very welcoming and caring, the food and drinks were all very tasty.
Amazing views of the islands, and cozy rooms with a great view.

ChrisHP
ChrisHP
1 year ago

This is a must do trip whilst in Vietnam. The views speak for themselves whether from the cruise boat or the kayak. Dong and his crew were first class and the food was excellent. Wish we could have stayed for longer!

JudeP
JudeP
1 year ago

Excellent value cruise for the cost. our chief host Dong was very jovial and helpful. Only wished we knew drinks wasn’t included in the cost